It is not possible to change this setting. Note that if a USB speakerphone is connected to the Base Unit, this is the default audio output device.Specific causes and resolutions for the ClickShare Button sold with CX products Know that the audio signal is not included in the DVI-I signal and VGA signal of the Base Unit on CSC-1 and CSM-1.Specific causes and resolutions for the ClickShare Button sold with CSM, CSC, CS and CSE products Turn up the volume on your PC to make sure it is not muted or that the volume is low. Make sure your laptop volume is turned up and your laptop is not muted.Note that the audio will only be played in the room when you are sharing to the screen.Select the Output tab (4) and activate ClickShare (5) If the ClickShare speaker is still not visible to your system, please contact your IT admin.Ĭlick on the Apple logo on the menu bar (1) and select System Preferences.(2).Ĭlick the Speaker icon (3). Please enable this option and pair your Button.

If the ClickShare Speaker is not present, then this means the 'enable audio' (see bullet 3) is disabled in the Configurator or that the configuration has not yet been transmitted to the Button. In case the ClickShare speaker is not the selected default speaker, click on the arrow in the top right corner of the dialog box, and select the ClickShare Speaker: On Windows 10: When clicking on the audio icon in your tray icon, this is what should see: When plugging in the Button, check if your device recognizes the audio capabilities of the Button and that your computer has correctly selected the ClickShare Speaker as an audio device:.Next to this, make sure the Audio output is correctly selected in the interface. We advise you to re-pair the Buttons after changing this setting to make sure the correct configuration has been transmitted to the Button immediately. In the Configurator or in XMS, go to Display & Audio and make sure 'Enable audio' is switched on. This can be done by going into XMS or the Web Configurator of the device (see How to connect to the ClickShare Configurator for instructions on how to do this). Verify that the Base Unit is configured to output audio to the speaker device you expect it to be.

You can download the latest version for your Base Unit here or on the product pages of your product

Make sure your Base Unit is updated to the latest firmware version.

We hate to ask, but please double-check if your speakers are present, physically connected to the Base Unit and switched on, as well if the volume of your speakers has been turned up.

To find out which Button you are using, please have a look here Which ClickShare Base Unit is compatible with which ClickShare Button? Generic causes and resolutions for hearing no audio when using the ClickShare Button to share content

No audio coming out of macbook pro